Frequently Asked Questions
Find immediate answers regarding our pure attars, luxury French perfumes, bakhoor incense, packaging bottles, shipping, and official store policies.
7-Day Damage Window
If any item arrives damaged, leaking, or incorrect, notify our customer care within 7 days of delivery with photos/video for a free replacement or refund.
Google Pay & UPI Accepted
All transactions are processed securely via Google Pay, UPI, debit/credit cards, and net banking with bank-grade 256-bit SSL encryption.
Pan-India Express Tracking
Dispatched within 24–48 hours in leak-proof, break-resistant cushioning with live SMS and email courier tracking IDs.
Frequently Asked Questions Directory
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Our attars, perfumes, and other aromatic products are crafted to be enjoyed by a wide range of customers using safe, gentle ingredients. However, adult supervision is always recommended when children are near scented oils, burners, or incense products.
Yes, absolutely. All Al-Mujtaba pure concentrated attars and perfume oils are 100% alcohol-free, distilled using traditional hydro-distillation methods and botanical carrier oils. They are pure, skin-friendly, and suitable for prayer, meditation, and daily wear.
If your parcel arrives damaged in transit, shows signs of leakage, or contains an incorrect item, please notify our customer care team within 7 days of delivery. Upon providing your order ID and photo/video unboxing verification, we will immediately dispatch a free replacement or issue a full refund.
Still Have Questions Regarding Your Order or Fragrances?
Our customer care and dispatch concierge is ready to assist you with scent consultations, custom bottle orders, or tracking assistance.